The NBF has no mandate to offer any conciliation, complaints or arbitration services but the following information may help.

Perhaps your new bed doesn't quite match your expectations, the reason might not be a faulty bed. For example: -

If the product you have received is not what you ordered you need to speak to the retailer as your contract in law is with the shop which supplied the goods - not with the maker of the product.

If you have a complaint concerning a product you have bought and believe it was wrongly or misleadingly described you should contact the Trading Standards Office on 0845 404 0506 or visit their website: www.tradingstandards.gov.uk

If you believe there is a fault with your mattress and the retailer does not respond satisfactorily in your opinion, you can contact The Furniture Ombudsman on 0845 653 2064 or email info@thefurnitureombudsman.co.uk for further advice. The Furniture Ombudsman also offers an independent inspection and report service.

For details of your rights in law contact your local Citizens Advice Bureau. The nearest branch should be shown in your local telephone directory or, alternatively, check on their website: www.citizensadvice.org.uk

Another useful source of information is Consumer Direct. Advisors are available from 8am to 6.30pm Monday to Friday on 08454 04 05 06 or you can email via their website www.consumerdirect.gov.uk