Requirements
1. In accordance with the NBF Code of Practice, manufacturers and suppliers should be completely honest and transparent about offering for sale any used or reconditioned mattresses, components or materials. To do so otherwise would be in contravention of the Consumer Protection from Unfair Trading Regulations 2008, which prohibit misleading actions and omissions and thus constitute a criminal offence.
2. The labelling and description of a used mattress must include a prominent* display of the words ‘Used Mattress’.
*Prominent here meaning conspicuous/ easily seen by virtue of its placement, colour, type size and style.
3. The labelling and description of a reconditioned mattress must include a prominent* display of the words “Reconditioned Mattress” and identify clearly which parts are used or reconditioned eg ‘contains a used spring unit’ except where used components, including spring units, have been prepared for reuse in a defined and verifiable process.**
**There are established reprocessing techniques for used fillings allowing them to meet the health, safety and hygiene standards for new products and hence do not need to be identified as used or reconditioned. No such reprocessing techniques are yet available for used spring units. These units must always be identified as used.
4. If required to do so, a member will provide the specification and provenance of the components in a mattress offered for sale and any processes applied during preparation for reuse.
From time to time, the NBF reserves the right to challenge the information provided by a Member and request evidence of a product’s provenance. If these principles have not been followed, the NBF will follow the Due Diligence Programme which forms part of the implementation of its Code of Practice.